At Car Auctions Pacific, our customers are our number one priority. It is our mission to match every customer with a Used Vehicle and Car Finance solution that suits their needs, budget and lifestyle. We provide professional and friendly customer service, as well as honest and reliable advice, so you can rest assured that the car you drive home in will be a car you're genuinely happy with. Read our customer testimonials below to hear about their experiences at Car Auctions Pacific!
Good customer service these days is a prime commodity. Exceptional service is a pot of gold. Such was my experience with Kyle Parker who made my recent dealings with Car Auctions Pacific seamless from start to finish. He went over and beyond his duties and then some, when I purchased a 2002 Mercedes Benz via carsales.com.au. Kyle gave me a great deal on pricing, even when the item was already at wholesale price. He arranged freight from Gold Coast to Darwin, purchased new rims and tyres at my request to replace the existing ones, had them fitted, and helped me dispose of the replaced tyres, putting in hours of his personal time. I am totally grateful for the customer service extended to me. If and purchasing a vehicle, my first stop would be Car Auctions Pacific. I wish you success and prosperity.
Drove all the way to Gold Coast Qld from Clare SA to pick up a skyline GTR from a Guy named Brian who works at Car Auctions Pacific we were worried about how it would go as we hadn't seen the car except on the net. When we arrived car was just as stated it has driven back home no probs at all and we have had phone calls both ways from Brian to follow up and check we were travelling safe and ok. I cant thank him enough I never thought id meet an honest car salesman. If your looking for a car please check out there website.
I posted a testimonial 2 years ago after purchasing a car from Michael Giddings from Car Auctions Pacific. My wife and I were so impressed with Michaels service we had to let others know. Over the last 2 years my family have purchasered 2 more cars from Michael. He gave us a generous trade in price and good deals on both cars. I don't know how many people from my bowls club have also purchased from Car Auctions Pacific. We keep going back to Michael because of his laid back no pressure attitude and the fact if there's a problem he fixes it without hesitation. My family and I will continue to deal with Michael in years to come because he is the best.
Hi Greg, how are you,
Just to let you know that we made it safely back home and are the proud new owners of the Prado.
We want you to know that we are very pleased with the quality of service you provided us. We sincerely appreciate your responsiveness and the way you conducted business with us. Living remotely, much of our shopping is done online but buying a car through this avenue was a new and scary undertaking. Your personalised customer service and attention to detail soon put us at ease.
We were very impressed with your ability to source the roof-top tent at our request and have it fitted along with the snorkel. The tent is exactly what we wanted.
We appreciated your open communication very much particularly around the time of collecting the car in Katherine. As it turned out we collected it in Darwin the day after it was expected to arrive in Katherine. Rest assured that the whole transportation and collection of the car all came together in the end. Thank you for keeping us informed during this time.
The Prado and fittings have exceeded our hopes--we are delighted and impressed with the vehicle. The track to Nhulunbuy is a long arduous one but we done it in comfort and the Prado performed beyond our expectations.
We would like to say that your commitment to great customer service is to be commended. You can be sure that we will recommend your company and personal service to our friends and family.
Cheers for now Greg and again, thank you
Catherine & Stewart
I just wanted to thank you again for everything you helped us with while purchasing our new car. You made a usually stressful situation of buying a car, let alone a site unseen car stress free and pleasurable. I have and will continue to recommend you to my friends and family. I myself will be coming back and see you when I am looking to purchase a new car. Again I say thank you!!!
We recently purchased a black statesman from car auctions pacific and were very happy with the quality of customer service we were given. Eddie was our dealer and he provided us with the highest quality service. From the initial viewing of the car to the valuing of our trade-ins and the signing of the paperwork we felt valued and respected. Everything was dealt with efficiently and with care, my husband and I were very happy and would not hesitate to go through Eddie and Car Auctions Pacific again.
Taara and Todd McCully
I wanted to take a few moments to thank you for your assistance with my purchase of a Toyota from Car Auctions Pacific.
I was referred by a friend of a friend and first viewed your website and noticed a few vehicles on it that I thought were of interest to me, they appeared to be of high quality and the prices were more than competitive with other searches I had done on the internet- both other car yards and private sales combined.
I was extremely surprised to find that the vehicles I had interest in were actually even better than the photo's I had viewed a few days before, I meet Greg when I arrived and he was extremely professional but not pushy in his approach to me in anyway which was great. He let me look around and then asked for my thoughts on what I was looking for and then arranged a test drive of the vehicle that I had interest in.
Greg then arranged for a great price on the vehicle and most importantly for me when the finance I had already arranged via a friend fell through he arranged for me to speak to a finance person… With a quick phone call, giving a few details and waiting less than half an hour I had finance approval and the deal I wanted. I would have no hesitation in referring my friends or other to Car Auctions Pacific, thanks again to you both for helping me get what I wanted. I will certainly use your services again when I am interested in another car.
Over the last 43 years I have bought at least 30 cars both here in Qld and in Tasmania. Not once was I encouraged by their service to post a testimonial until I dealt with Car Auctions Pacific. Michael Giddings is not your typical car salesman. His honesty, excellent manner and service, especially after sales, is commendable. He certainly went beyond the call of duty to assist and resolve a minor problem with the car. This was my third dealing with car auctions and certainlyand wont be the last. I made sure to let my family and friends know how good Michael is. If you are after good old fashioned service, honesty and good prices dont hesitate to call Micheal and his team at Car Auctions Pacific.
I recently traded in my old car for the car of my dreams at Car Auctions Pacific. I drove to their Gold Coast undercover warehouse site from Brisbane due to the attractive offer, better than the Brisbane based offerings. The staff were patient and understanding at my lengthy examination of the vehicle and even offered it for inspection by a mechanic if I wished. Car Auctions Pacific looked after the trade in and registration transfer, enabling me the luxury of dropping off my old vehicle and driving away my new purchase. To top it off, I even received a most favourable deal to have the vehicle professionally tinted. I unrevervedly recommend Car Auctions Pacific as a professional and courteous motor auction business and encourage those in this market to try this business.
I purchased a Holden Vectra from Car Auctions Pacific in December 2009, the purchase process was extraordinarily intense as other customers were literally fighting over the car as John and Michael were selling it for such an excellent price! This revealed that Car Auctions is such a well respected and reliable car company. Both men made me feel extremely comfortable to avoid a test drive and just place my bid to eventually win over the car!! At first I thought yes definite business men but as the procedure progressed I versioned what caring, delightful, organised, truthful businessmen they were just traditionally out to provide excellent service for an excellent car deal! I highly recommend this company and will be associated with them for a long time!! All needs have been assisted for the 2 months that I have had the car! Therefore I am still extremely happy ...
Thank you endlessly for the high level of service when I purchased my Mitsubishi Pajero, especially to John Hanrahan. You made my purchase enjoyable, hassle free with no pressure what so ever, a very nice change from the programmed robots at most other dealerships. With no hesitation at all, I would recommend Car Auctions Pacific to anyone looking for quality vehicles and quality service, again thank you John.
I would just like to say how great it was to get some real service from your salesperson John Hanrahan.
Through no fault of your own we wrote off our family car. Going from a one car family to a zero car family meant we needed a vehicle fast to get our kids to and from school, shopping, etc.
Understanding out situation, John went out of his way to get us back to a suitable economical vehicle, at a good price, to help us get back on our feet.
John's trust worthy, uncomplicated approach made the purchase easy. To make the final exchange, at a time and place that suited me, John even went out of his way to meet me at a train station outside of office hours.
We appreciate all the help,
N Reis & Family
I am writing this email to let you know that I have been dealing with one of your sales people by the name of John Hanrahan, I cannot praise him enough for what he has done for me.
I have bought a 2003 Honda Civic from John recently and he made the transfer and purchase of the vehicle easy, he took the time to answer my silly questions, organised for me to view the car locally and went out of his way to deliver the vehicle to my work place, not only that he also organised to have a couple of minor items fixed and dealt with the transfer quickly and efficiently and as painlessly as possible for me.
It is not very often that you meet genuine people that still believe in good old customer service. I believe John is an asset to your company and I am sure you would agree and there should be more like him. He is friendly, courteous, polite, professional, efficient, treats people like people and not a dollar sign or a number and most importantly he has a good sense of humour. Even though most of my dealings were via the phone and I finally did get to meet him the day he delivered my car, I am a very good judge of character and believe him to be everything that I have mentioned above.
He has left a very good impression for me so much so that I have also asked him to keep an eye out for a vehicle for my father. Which he has done, even though my father has mucked him around for the last couple of days. John is still more than happy to help out.
I will defiantly recommend John to anyone that I know. I hope he gets a very good Christmas bonus :)!
Yours sincerely & one very happy customer,
Just a quick note to say thanks again for taking care of us during the recent purchase of our new Magna. It’s registered, fully insured and Shirley loves it and our son is back driving again after his terrible ordeal.
Thanks also for looking after our neighbour Pieta, in assisting her with her new purchase. I haven’t seen the car up close yet, but it looks very nice and more importantly, she and her hubby are absolutely ecstatic with it and were extremely impressed with the way you dealt with them. They told me you made the whole process an enjoyable experience, rather than a chore, as they had been doing the car yard jaunt for a few weeks prior.
So thanks mate for doing it like my Dad used to. Simple, Courteous & Honest.